Privacy Policy
BioCell Cosmetic Clinic Privacy Policy
Who we are
Our website address is: http://www.biocellcosmeticclinic.com.au.
BioCell Cosmetic Clinic regards customer privacy as an important part of relationship with its customers. The following privacy policy applies to all BioCell Cosmetic Clinic users, and conforms to the Internet Privacy Standards. Please do not hesitate to contact BioCell Cosmetic Clinic on 0406 818 101 If you have any quarries in regards to our privacy policy.
Collection of Information
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Security of Collection Information
The security of your personal information is important to us. All sensitive information on our website will be automatically encrypted using Secure Socket Layer technology (SSL). If your personally identifiable information changes, or if you no longer desire our services, you may update or delete your account permanently.
Sharing information
BioCell Cosmetic Clinic may at its discretion use other third parties to provide essential services on our website or for our business processes. We may share your information with them, if necessary. However, they are prohibited from using your personally identifiable information for any other purposes. BioCell Cosmetic Clinic does not share any information with any other third parties for any unknown or unrelated uses.
Online enquiry forms
We use online contact forms for on-site enquiries. If you make an enquiry, we’ll collect the following:
- Full name – so we know what to call you.
- Telephone number – so we can get in touch with you directly.
- Email address – so we can reach you if we can’t get hold of you on the telephone.
- Message – this allows us to understand why you’re getting in touch so the right person can contact you regarding your enquiry.
Other information we may collect
From time to time, we may also collect the following information through forms on the site, whether we’re running promotions, recruitment campaigns or customer surveys:
- Visits to our website
- Enquiry information
- Information for recruitment purposes
- Information you provide in online surveys or feedback
We use a third-party service, WordPress for the forms on our site. WordPress is a product by Automattic Inc. For more information about how WordPress processes data, please see Automattic’s privacy policy.
How do we use your personal data?
Depending on the reason that we collected your personal data, we may use your information in the following ways:
- To respond to an enquiry you made about a service
- To respond to an enquiry you made about us
- To carry out an agreement within a contract
- To improve our customer experience
- Conduct or analyse market research to help improve future experiences
- Asses the performance of our site
- Notify you about relevant changes or important information
- Check the accuracy of information that we hold for you
- Assess your experience with us
- Marketing (if opted-in to marketing activity)
Google Analytics
We have a tool called Google Analytics installed on our site so that we can monitor performance which allows us to make continuous improvements. This helps us to ensure our customers receive the best experience possible. We use this tool to gather non-personal statistical data such as the following:
- Device type
- Location
- Browsing activity
This information can’t be tracked back to you. For more information on how Google Analytics possesses this information, visit www.google.com/analytics.
Your rights
Under the current General Data Protection Regulation, you have the following rights:
- Right of access – you have the right to request a copy of the data that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate.
- Right to be forgotten – you have the right to ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – you have the right to ask for us to restrict the way we process your data.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process it.
- Right to withdraw your consent – you have the right to withdraw your consent at any time.
If you’d like to exercise any of the rights above, get in touch via phone, email or post. Please note, there may be some exemptions to these rights.
Accessing your personal data
You may request to access your data, and in some instances, can request for it to be transferred via email. In some instances, you may send us personal information over email. Email is not a secure method of information transmission, and we ask that you understand the risks involved in doing so.
You can also request the correction of any mistakes or to update any information that we hold about you so that our records are accurate.
You also have the right to request that we delete your data from our records, however, we may require to hold a minimal amount to allow us to suppress any communications in the future.
If you’d like to make a request to access your personal data or request that we delete your data from our system, please contact us via phone, email or post.
